Who is this article for?

Users who need to troubleshoot problems with Performance Indicator settings.

PI_Admin(+ complex) or higher permissions are required.

When you've set custom formats for your Performance Indicator(s), you may sometimes find that the data behaves strangely. This article will outline the most common problem scenarios and suggest fixes.

In this article:

1. Discrepancies between Value and Gauge/Trend
2. Gauge displaying warning message
3. Unable to add negative values
4. Further reading

1. Discrepancies between Value and Gauge/Trend

PI values are stored in the database up to five decimal values, and this is the calculated values that power the gauge and trend calculations. If a mask forces the PI to display a rounded value, this can make it seem like the PI is not calculating correctly.

To resolve this issue, remove the formatting.

2. Gauge displaying warning message

Gauges affected by the previous issue willdisplay the following rounding message:

This indicates that the rounded value will affect your gauge status, generally as a result of rounding up over a threshold.

To resolve this issue, remove the formatting.

3. Unable to add negative data

If your PI enforces a positive (+) or negative value (-), it will automatically prefix the data you enter with this character, creating an invalid data row:

The system will automatically add the minus (-) symbol if you input a negative value, even with format masks.

To resolve this, remove the negative and positive variations:

4. Further reading

• Formatting data types for Performance Indicators