Who is this article for?

Everyone who is looking for information about Ideagen Risk Management Contract termination.

No elevated access or permissions are required.

This article aims to answer the most common question about what happens when ending a contract with Ideagen Risk Management. Information provided may contradict what is stated in your own contract. If you have any further questions about please reach out to your account manager.

• When will my contract expire? 
• When will the site be switched off?
• When will all data be deleted from the application? 
• How can my data be extracted from the application? 
• Can documents stored in the application be extracted in bulk?

When will my contract expire? 

You contract expiration date should be specified in your contract.

If you have further questions about your contact, please reach out to your Account Manager.

When will the application be switched off?

Your Ideagen Risk Management application will be switched off 30 days after the expiring date specified on your contract.

If you have further questions about this timeframe please speak with your Account Manager.

When will all data be deleted from the application?

You have 30 days from the expiration date to extract your data from the application before it is deleted.

If you have further questions about this timeframe, please speak with your Account Manager.

How can my data be extracted from the application?

You can extract all the relevant data out of the system in any way or format available in the Reporting module in Classic. For help with building these reports, have a look at our Classic help guide.

More information on backing up information ahead of deletion, see the Deleting old data from your site article.

Can documents stored in the application be extracted in bulk?

There is no feature which allows you to extract documents in bulk. Documents can only be downloaded individually.

Instead, the only available tool we have is to download all the documents as encrypted data and then decrypt the documents for you.

Documents extracted this way will have their names remain encrypted. They will also not be broken down by folder structures or modules, they will all just exist in one place.

It is an identical copy of what is stored within the Amazon S3 buckets, which we use to securely store your files. Each file has an encrypted name, but you will also receive a reference file which will inform you as to what filename each document refers to.

We are unable to provide a map from the database, which will inform you as to what document was linked to what item within your system. You could, however, produce a Document Report within Classic and pull in the Linked Item columns to create your own reference sheet.

Interested in getting your documents extracted in bulk?
If you wish to have your documents extracted in bulk, this is a chargeable service, so please contact your account manager who will be able to discuss this further with you.