Who is this article for?

Site Administrators who want to configure site access for the Support Team.

Site Admin permissions are required.

Our Support Team may need to access your site to perform configuration work or help in response to a ticket you raised with us. We will never do this without your express permission. This article will walk you through how to enable this access and how you can monitor it for your own peace of mind.

In this article:

1. General Options view
2. Enabling access
3. Auditing access
4. Further reading

1. General Options view

To access General Options:

1. Open the Go To... menu.
2. Hover over 'Site Admin' at the bottom of the menu.
3. Select 'General' (under 'Site Options').

You will be taken to a page with a list of various site options.

2. Enabling access

To enable access:

1. Go to the General Options view.
2. Select 'Support Logins' from the list on the left.
3. Click 'Support Logins▼'
4. Select 'Edit'.
   You'll see a pop up where you can activate the option.
5. Tick the box.
6. Click 'Save & Close'.

You will be able to see your setting on the overview page once it refreshes:

3. Auditing access

To monitor access, use the Audit Trail to filter for a User called 'Admin, Admin'.

4. Further reading

• Reporting on activity using the Audit Trail