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Overview of the product release process
Who is this article for?Users who want to understand how product releases may affect them.
No elevated access or permissions are required.
Ideagen Risk Management operates on a six-monthly release schedule. Occasionally, releases may be made outside of these windows when a key feature or functionality is required by the business. This article aims to answer some of the most asked questions.
In this article:
1. Release content
Updates to the application are usually a mixture of roadmap items, customer enhancements, and bug fixes.
If you have an open incident ticket with the Support Team, you will be notified if a resolution for your issue has been released.
If you have submitted an enhancement request, you will be notified if a feature answering your needs has been implemented.
2. Release notification emails
We aim to send out notifications to all customers at least 48 hours before release.
These emails will include:
- Brief overview of changes,
- Link to the full release document, outlining changes,
- Link to a release webinar (where applicable),
- Scheduled downtime (you can also check this on the status page).
3. Release impact
Following any new release, the Support Team will be happy to assist you with any queries you may have about the updates, but we encourage you to have a look at our Help articles first!
Browser
No impact. Once an update is live, you will be using the current version the next time you log in. Custom configuration will be retained between versions (unless stated otherwise).
Classic
Minimal impact. Once an update is live, you will need to redownload the application via the Go To... menu Custom configuration will be retained between versions (unless stated otherwise).
Wanting to keep using the previous version?
Ideagen Risk Management operates on a single version across all our customers, so keeping the old version is not possible. Our updates always aim to improve the system, so keeping it up to date is best!